Monday, February 19, 2007 on the cover of! Thanks!

Thanks to Sarah Gorman the Editor of!
I said it before and I'll say it again, I don't advocate abuse of or from Jetblue employees.
That's why this blog was started, I feel as it's a humane way to deal with being treated inhumanely.

PS-On my flight, our crew was actually quite nice albeit extremely uninformed.

Headlines Today:
What is Going on @ jetBlue?

If the CEO is "humiliated," what do the employees, the ones who face the passengers, feel? If jetBlue treats its passengers like this, how does it treat employees?

jetBlue's CEO David Neeleman told the New York Times that the 1,000 cancelations "was the result of a shoestring communications system that left pilots and flight attendants in the dark."

Apparently, the domino delays still in effect on this Presidents' Day are now in place to protect the crew members. Perhaps the delay-sitting crew now need to have their one day off in seven days. Why the company cannot plan for these is a mystery.

jB has an ops program designed for "any disruption -- weather that grounds some flights, for example... {I}it allows planners to select various goals before rerouting planes. No canceled flights or delays beyond three hours? The software produces a solution and calculates its cost. It factors in each plane's maintenance and fuel needs, and the flight crew's experience and availability within FAA rules," says Fast Company Magazine. Where was this high-tech program on Valentine's Day 2007?

jetBlue says, "{their} goal at JetBlue is to offer friendly and efficient service in every aspect of our business" and that they have "a real vision for the future" in their recruitment. Five days is not much a future, yet jB cannot seem to plan the crew scheduling to allow for proper crew rest while still keeping the company operations, and thus, job security intact.

jetBlue cites "integrity" as a value it embraces to "result in a superior customer and crew member experience." It is not integrous to keep passengers or crew on a plane in hopes that the weather clears up, tell them to go home when there are no longer any buses running, nor keep them delayed and uninformed five full days later.

CEO Neeleman has been known to work alongside the 1200 flight attendants. He works with them to "{create} 'the JetBlue experience,' great service that fosters loyal customers. I want them to know that I value what they do," he told Fast Company. Neeleman, were sitting 11 hours with passengers? or in the crew reserve-room "alongside" the flight attenants?

"I had flight attendants sitting in hotel rooms for three days who couldn’t get a hold of us," Neeleman told the Times. jetBlue is proving again and again in the last few days that it cannot handle an emergency. An airline that has F/As in hotels but admittedly cannot communicate with them does not take care of its employees who are working out on the frontier- working to raise the profits of that airline. These hard-working flight attendants are not likely to forget that they had no one, including a union, to turn to in such an emergency.

Did crew members have any information about how they would get home after sitting 11 hours? Did crew have to spend $100 for cab fare, as passengers on did?

Fewer flights means fewer flight hours for crew and fewer profits for a new company. proves that jetBlue will lose a lot of loyal customers.

Are crewmembers getting their crewrest after sitting these delays? Will there be layoffs as a result of this fiasco?

Flight Attendant Magazine wants to know how our friends at jetBlue are faring. Send us an email! Sound off here. We want to hear from you.

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