UPDATE 1-US investigators to review of JetBlue, AMR delays
Tue Feb 27, 2007 5:44pm ET
WASHINGTON, Feb 27 (Reuters) - U.S. Transportation Department investigators will review this month's service meltdown at JetBlue Airways Corp. (JBLU.O: Quote, Profile , Research) and a similar incident at AMR Corp.'s (AMR.N: Quote, Profile , Research) American Airlines in December.
Inspector General Calvin Scovel said on Tuesday the review, requested by Transportation Secretary Mary Peters, will be thorough and objective so action can be taken to "prevent such situations from happening again."
Scovel said he will review JetBlue and American's customer service contracts and policies on ground delays. Any recommendations could extend to the industry as a whole and the air traffic system, which is run by the Federal Aviation Administration.
Peters said in a statement that she had "serious concerns" about contingency plans at airlines that permit passengers to sit on planes for long periods of time while they wait for takeoff or arrival at a gate.
"It is imperative that airlines do everything possible to ensure that situations like these do not occur again," Peters said of the JetBlue and American service setbacks.
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