Thursday, May 10, 2007


JetBlue CEO pushed out

Founder David Neeleman will be replaced by President Dave Barger. The shift comes after an embarrassing service meltdown this winter.

May 10 2007: 9:38 AM EDT
NEW YORK (Reuters) -- JetBlue Airways Corp. Thursday pushed out founder David Neeleman as chief executive three months after a service meltdown.

JetBlue said he would carry on as non-executive chairman playing a more strategic role.
The budget carrier replaced Neeleman, 47, with president Dave Barger, 49, effective immediately.

The sudden change in leadership comes after JetBlue suffered an embarrassing service disruption on Feb. 14 that exposed weaknesses in the seven-year-old airline's operations.
A Valentine's Day ice storm stranded passengers on planes for hours, led to nearly 1,200 flight cancellations over several days, and cost the company more than $30 million.

"The board suggested to David that he could best serve the company in a more strategic role. David agreed," JetBlue spokeswoman Jenny Dervin said. "The conversation was initiated by the board."

Shares of JetBlue (Charts) edged lower late Wednesday on Nasdaq.
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JetBlue fliers stranded on plane
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Wednesday, May 2, 2007

JetBlue....You can always count on them

JetBlue, known for going the extra mile for customers, decided to take thier history of sharing our personal information with the government and turn it up a notch!

JetBlue employees arrested for credit card fraud
Wed May 2, 2007 9:48AM EDT

By Edith Honan

NEW YORK (Reuters) - Four JetBlue employees and a New York City corrections officer were arrested on Tuesday on charges of splurging with credit cards forgotten by passengers rushing to catch their flights, prosecutors said.

The arrests come as the low-cost airline struggles to rebuild customer confidence after a February storm triggered the cancellation of some 1,200 JetBlue flights and left passengers stranded or fuming on grounded planes for hours.

A probe by Manhattan District Attorney Robert Morgenthau found that the five, who included three customer service agents and a flight attendant, went on shopping sprees using credit and debit cards that belonged to JetBlue customers.

The cards, one of which the employees gave to the corrections officer, were used to make purchases at liquor stores, restaurants and shops, including Bloomingdale's and Victoria's Secret.
JetBlue spokesman Bryan Baldwin said the company is cooperating fully with the investigation and that the four employees have been suspended.

Investigators were tipped off to the scheme on June 7, 2006, after a law student who was flying from New York to Boston forgot his credit card at the JetBlue terminal at John F. Kennedy Airport. The card was later used to rack up charges of more than $500.

"Airports can often be stressful places," Morgenthau said. "These defendants took advantage of that stress when customers, focused on their travel plans, inadvertently left their credit cards with JetBlue employees, ironically working as 'customer service' agents. Instead of providing assistance, these agents ripped off passengers."