Craigslist Rants and Rave-The discussion lives

I've put some excerpts of some good stuff

New Yorkers:

Feb-22 "THURSDAY CHUCKLE' (otter) pic

Q. Why did the rooster cross the water on a log across the stream?
A. Because they can't fly and he was being chased by chickens and he was afriad to be stuck on a Jet Blue plane.

Feb-21 re: Jet Blue Stock up,, +4.00% (Upper East Side)
Feb-20 jet blue, flight delays (Financial District)
Feb-20 Agree about Jet Blue (Financial District)
Feb-20 I fly jet blue, you shouldn't (Financial District)
Feb-20 Re: JET BLUE-NEW NAME: HOSTAGE AIRLINES pic

"Hello, Jet Blue. May I help you?"
"Yeah, hi. How much is a one way ticket to THE FUCKING RUNWAY?!?"

Feb-20 re: Jet Blue takes full responsibility (Financial District) (Upper East Side)

The time for Jet Blue to have taken full responsibility was last Wednesday, when it left hundreds of passengers sitting on planes for many hours; or at any point from last Wednesday until yesterday when it left thousands of passengers stranded at airports around the country because it couldn't get its fleet in operation.

Feb-20 Jet Blue takes full responsibility (Financial District)
Feb-20 re: buy jet blue (Financial District)
Feb-20 True stories about Jet Blue (Financial District)
Feb-20 re: Buy Jet Blue (Upper East Side)
Feb-20 JET BLUE-NEW NAME: HOSTAGE AIRLINES (NYC)
Feb-20 Buy Jet Blue
Feb-19 Is JET BLUE the AIRLINE OF THE YEAR?
Feb-19 jet blue free roundtrips (screwed)

Bostonians:

Feb-22 i support jetblue
Feb-22 Re: Support Jet Blue (NOT)
Feb-22 Re: Support Jet Blue

CallCenter Magazine - JBH.com Shouts

Thanks guys!

Monday, February 19, 2007

Learn From JetBlue's Mistakes

I found a nice illustration of Keith's super-empowered angry customer idea in the whole JetBlue debacle. After sitting in an airplane that was frozen to the runway at JFK on Valentine's Day for 11 hours, angry customer Genevieve started the blog JetBlue Hostage.

She writes:

Obviously I had a bad experience on with Jetblue, compounded by the many elements like my desire to go home, see my family and have a romantic first Valentine’s Day with Charlie. I started this blog because I needed to do SOMETHING.

That's the key to the super empowered angry customer, as I see it: it's a customer that feels powerless in their relationship with a large and faceless company. Blogging and connecting with others who were wronged by the company is a way to take back some control. In her profile, she says:

I'm looking for other hostages of Jet Blue. I don't feel that a round trip ticket is enough compensation for people who were held hostage for 11 hours. I don't believe that 11 hour hostages should be treated the same as 3 hour hostages. I don't believe they apologized enough. I believe in the power of the people and power in numbers.

For the rest of the story

COUNTDOWN TO NEELEMAN

Hi guys,

Lots of you have been writing in predicting Neeleman is going to CANCEL our meeting.

Here's a little background. I was told that Neeleman was available to meet me at MY convenience. Obviously it's a delicate balancing act; meet before the story is cold but give me enough time to educate myself.

I gave a date.

They called back within the hour to tell me Neeleman was out of town and it was pushed back a few days. (So much for MY convenience.)

I was specifically asked to NOT post the date for security reasons and I won't. But it IS this week.

If the meeting does not happen this week, you know that they not only applied the "Charm Offensive" but the stall tactic.

I have too much invested, too many people behind me, too many media contacts, too much information and too much pride to forget.

I will not let the story be forgotten.
Plus I have something they want.

Let's hope that Neeleman and the JetBlue flacks aren't trying to pacify me, cos I am a stubborn woman of mettle. Ask Charlie, I don't back down.

Love,
Genevieve

Business Week - One Extraordinary Stumble

COVER STORY
Customer Service Champs
BW's first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway

Held Hostage Upon A Jet Blue Aircraft for 1 Year, 4 Months, and 16 Days

Another Post From David - My favorite JetBlueHostage Crew Member.
It's 3:00am.
time to sleep. Love, G

Held Hostage Upon A Jet Blue Aircraft for 1 Year, 4 Months, and 16 Days

How much do you value 1 minute of your LIFE?
How much do you value 1 hour of your LIFE?
How much do you value 1 month of your LIFE?
How much do you value 1 year of your LIFE???

Debate has, rightfully, grown out the "naming" associated with the www.jetbluehostage.com web site. Yet, the question "what's in a name?" is often of great societal merit. Language that is termed by some as being "harsh rhetoric" is often the stimulus for creating valued debate. To all of those whom believe, www.jetbluehostage.com , is either unfair or too harsh in regards to assimilating the word "hostage" with "Jet Blue", I would suggest rereading---The First Amendment to the Constitution of the United States of America...specifically...."...or abridging the freedom of speech...". Fortunately we reside in a Country wherein entities such as Jet Blue can endeavor to censor our respective "freedom of speech" by rapidly securing the rights to domain names that may bode unfavorably upon it's actions, service, or reputation. Yet, Jet Blue do NOT possess the power to impinge upon the freedom of an advocate "for the people" such as Gen, who rightfully and legally has provided us a forum within which to express our respective opinions, and in doing so she does not have to fear any possibility of being illegally muted. Before, anybody participating upon the www.jetbluehostage.com dares to consider Gen, or anybody else associated with the site as twisted or evil, all they need to do is reference their daily newspaper and "uncover" the name of a United States Soldier killed upon the battlefield. One of the fundamental requisites of such a sacrifice is to "uphold" the Constitution, the very same one that allows for a site entitled www.jetbluehostage.com to exist.

Anybody and everybody has the right to be in absolute disagreement with the paragraph above, yet the following data is irrefutable and pertains directly to both the title of this posting, and the four "time" questions referred to thereafter.

*January 2007, Jet Blue reports an average of 76.1% capacity upon it's aircraft.
*Jet Blue Airbus A-320 aircraft are configured to seat 150 passengers (NOTE: I do not know if any EMB-190 aircraft were deployed by Jet Blue during the Valentine's Day 2007 debacle. All of the numbers below are based wholly upon Airbus A-320 aircraft. Furthermore, the 76.1% capacity total above for the month of January was inclusive of passengers flying aboard EMB-190 aircraft)
*Utilizing the January 2007 capacity figures released by Jet Blue of 76.1%, and the seating capacity of Jet Blue Airbus A-320 aircraft, a logical/reasonable assumption can be calculated that each of the Jet Blue aircraft that were left stranded upon the JFK apron carried approximately 114.15 passengers.
*No absolute number of aircraft "impacted" has been cited, thus an approximation has been utilized based upon 10 Jet Blue A-320 aircraft holding their respective passengers hostage for an average of 10.5 hours.
* 10 Jet Blue Aircraft holding 114.15 passengers hostage for an average of 10.5 hours, results in a total of 12,032.55 total "man hours" of being held captive by Jet Blue.
*12,032.55 total "man hours" of being held hostage by Jet Blue results in a total of 501 days of captivity.
*501 days of being held hostage by Jet Blue equates to 41.75 months of captivity.
*41.75 months of being held hostage by Jet Blue equates to 1 YEAR 4 MONTHS & 16 DAYS of being a hostage.

Unfortunately for Mr. Neeleman, numbers don't lie, and a $300 voucher to fly upon "his" airline again is rather hollow reimbursement for "stealing" a cumulative 1 year, 4 months, and 16 days of human life...not much "humanity" in that Dave!

Thank you on behalf of your...friendly Jet Blue Hostage Crew Members

Flight Wisdom blog mentions JetBlueHostage.com

FlightWisdom Blog
News, Advice and Thoughts on improving your flight experience and Saving you Money

Jetblue Will Lose Millions from Winter Incident

“I don’t blame our customers for being upset with this,” David Neeleman, CEO of Jetblue commented about the recent events plaguing the airline. For Saturday and Sunday, it pre-cancelled 23 percent of its schedule in order to reset their operation. That includes all flights to and from: Austin, Bermuda, Charlotte, Columbus, Houston, Jacksonville, Nashville, Pittsburgh, Portland, Raleigh/Durham, and Richmond.

One flyer has created a blog for the “Jetblue Valentine’s Day Hostage Crisis” at Jetbluehostage.com. Jetblue has, either way, certainly not made anything better. Although other airlines have cancelled many flights, Jetblue’s response to this weather crisis is proving to have been a massive disaster. On Thursday night, Jetblue closed out all flights, no longer accepting check-ins and actually had the police close the counters for them.

If they don’t fix this problem soon, no one will be flying them. Despite the fact that other airlines have and did delay passengers and cancel flights, only Jetblue’s situation is getting an intense level of press.

David Report Blog and JBH.com

David Report
A creative hub with a humanistic approach at the intersection of design, innovation and brand communication.
YOUR PATHFINDER INTO THE FUTURE

Viva consumer power!
David Carlson, 23 February, 2007

What do you do if you feel that you have been treated really bad by a company? You start a blog - telling the world what kind of bad people they are!

“Nothing says “I love you” like being held hostage on a frozen plane with the man you love, 99 strangers, 4 other people you happen to know, 4 screaming babies and 3 rambunctious kids running about, nothing but chips and soda for sustenance, faulty power, unreliable direct TV and overfilled sewage system for 11 hours.”

The above is the headline from the blog Jetblue hostage. It’s run by Genevieve and she was a passenger on JetBlue #351 on Valentines day along with her boyfriend Charlie. They were en route to LA for Valentine’s day before they ended being held hostage for 11 hours on the frozen tarmac at JFK. She is now looking for other hostages of Jet Blue.

Click for the whole story

Business Week - Customer Service Champs. Not.

Pickup tomorrow's issue of Business Week. Apparently the cover story was about Custome Service Champs which included JetBlue. The cover, which was printed BEFORE the snafu has been changed to have an "X" across JetBlue. Ow. Smarts don't it?

MARCH 5, 2007
COVER STORY

Customer Service Champs
BW's first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway

Bob Emig was flying home from St. Louis on Southwest Airlines this past December when an all-too-familiar travel nightmare began to unfold. After his airplane backed away from the gate, he and his fellow passengers were told the plane would need to be de-iced. When the aircraft was ready to fly two and a half hours later, the pilot had reached the hour limit set by the Federal Aviation Administration, and a new pilot was required. By that time, the plane had to be de-iced again. Five hours after the scheduled departure time, Emig's flight was finally ready for takeoff.

Click for the whole story

Cover story podcast

This is another part of BusinessWeek's story on Customer Service.

Satisfaction (not always) Guaranteed
Customer Service

Bloomberg News

JetBlue’s Blues

JetBlue, the airline with a once squeaky-clean customer-service record, fell hard this Valentine’s Day when an ice storm left passengers stranded on runways in New York for up to ten hours. But the downward spiral didn’t stop there: JetBlue had to cancel hundreds of flights over the next several days to ease its backlog. Intense media coverage combined with passenger outrage has left the company scrambling to offer full refunds, free flights, promises of major operational changes, and even a passenger bill of rights.

JetBlue joins the dubious ranks of other airline mishaps, including a legendary 1999 Northwest Airlines flight when passengers were trapped on board for seven hours after landing nearly a day late in Detroit. Recently American Airlines made headlines when hundreds of passengers were kept on planes at Dallas-Fort Worth International Airport after New Year’s weekend thunderstorms hovered longer than expected.

Comment left on one of the POSTS - Brilliant. Passenger Bill Of Mights Amendment

This is a fictional writing of one of the visitors to this site as a comment on one of the other posts. NOT BY ME. I could never be this funny or brilliant, but it deserved it's own post.


Written by Jet Blue Hostage "Crew Member" said...

First Amendment to the Jet Blue "Bill of Might's"

-Jet Blue Airways shall endeavor to CENSOR any and all attempts made by Citizens of The United States of America, or individuals residing outside the contiguous borders of The United States of America, to gain access and/or rights to Internet domain names that possess any negative connotation towards the Jet Blue Airways name.
________________________________________________________________________________________

HIGHLY CONFIDENTIAL- Strictly for the eyes of B6 Management, Employees, and Operators of Greyhound Busses....oh and, of course anybody participating, posting, or assisting in the www.jetbluehostage.com web site :-)

Jet Blue Airways Corporate Mandate
B6-Bill of Might's-Amendment #1

It is hereby resolved:

1) It is the responsibility of any/all employees (i.e. Crew Members) of Jet Blue Airways to be immediately engaged in the search for any/all words that possess a negative connotation.

2) All words that possess a negative connotation are to be immediately submitted to the Jet Blue Airways Sub-Committee for Word Association.

3) The Jet Blue Sub-Committee for Word Association shall, effective immediately, become an active an equal Jet Blue Corporate Department, possessing equal powers as the present Jet Blue Airways Sub-Committee for Censorship.

4) Both the Jet Blue Sub-Committee for Word Association and Jet Blue Airways Sub-Committee for Censorship shall directly report to the Jet Blue Airways Sub Committee for Total Passenger Control and Quality Assuredness for Preventing Staleness of In-Flight Terra Blue Chips.

5) Sources to be used in the Jet Blue Airways Corporate effort to search for any/all words that possess a negative connotation, include, but are not limited to the following: The American Heritage Dictionary, Cambridge Dictionary, New Oxford American Dictionary and Webster's Dictionary. If any Employee or Manager of Jet Blue Airways is either unaware or unfamiliar with what a "dictionary" is, they are immediately directed to submit a "Jet Blue Left-is Right and Right-is-Left Employee Grievance Form" (JBA Form #6QG9T5A77M9P-W2507QV5E480.00204W/YY048LSD-70026-8 which is not to be confused with JBA Form #6QG9T5A77M9P-W2507QV5E480.00204W/YY048LSD-70026-9, both of which are contained within JBA Training Manual SRG6IOD44KLL00FFYBBKE56-04973JFNELF86WJKSHJVL487620) to their respective Manager. Submission of such a form may result in immediate promotion, yet any and all promotions are subject to approval of the Jet Blue Airways Sub-Committee for the Proper Landscaping of All Jet Blue Owned Property and....um....In-flight Safety.

6) All approved words submitted to the Jet Blue Airways Sub-Committee for Word Association , possessing a negative connotation, immediately become the property of Jet Blue Airways.

7) Employee adherence to the Jet Blue "B6-Bill of Might's-Amendment #1" is mandatory. Any Jet Blue employee who submits a word, may be subject to immediate termination and replacement by an "active" Jet Blue employee who is either unaware or unfamiliar with the existence of dictionaries.

This Amendment is to be effective immediately as of June 23, 2002.

Signed into Effect,
Jet Blue Airways Management & The International Lobby For Central Air-Conditioning

Tomorrow's Agenda

Good news. I printed every. last. email I got in. I can't sit in front of a computer anymore. I'm going to go to sleep at 1230am. This is the first night I'll be going to sleep BEFORE 4 am.

I have to wake up bright and early.

Charlie and I have a meeting with two other people who were on flight #351.

One guy is a filmmaker and the other is a publisher of a highly influential magazine.

And they thought a blogger could do a lot of damage.

In addition to Ruth, my go-to girl and David, my expert on all things JetBlue, I've been contacted by another lawyer. Who knows what that will lead to. At this point I don't know what to expect from people.

Sweet dreams.

ps-It's 1244. So scratch the bed at 1230 thing.

Dear JetBlue

Dear JetBlue

What is it you REALLY want from me?
Is your granting me an audience with Neeleman a genuine attempt at healing?
Or a thinly veiled attempt at buying full control of your brand image off of me?

I bought JetBlueHostage.com on Feb 16.

Who owns JetBlueHostage.net? The day after you emailed me about meeting with your CEO and founder, you registered the .net extension of my domain. Coincidence?

If you ask my friends about me at all, they’ll tell you that the best and worst thing about me is my bluntness, my compulsive need to be straight up and honest with someone. I’m not one for mincing words or being kind. I’m a straight shooter and if you catch me on the right day, it’s downright endearing.

I’ve never been a fan of duplicity. I'm also not a fan of sensationalism in my personal life, I'll leave that to PerezHilton.com.

So I’m asking you, on a public forum to be candid. Are you on the “charm offensive” as an attempt to appeal to the person in all of us who want to be accepted by the popular guy only to do the old bait and switch with me? I respect honesty so much more.

It is standard practice for business to protect their brand identity by securing domains that pair up their brand with negative connotations. Is this “meeting” because one happened to slip thru the cracks? One emotionally charged word plus your almost spotless Brand. The one word that still conjures up thoughts of 9/11?

9/11. After a pretty heavy educating of the history of JetBlue last night, I was told (still unconfirmed by my own research) that the Feb Debacle of 2007 was only the latest of Neeleman’s public mea culpas.

After 9/11, JetBlue (allegedly) was a very bad boy. I’ll get more into that as I do the research on my own.

This weekend, I’ll be buried up to my ears in documentation. Meeting with two people who were on my flight. Multiple telephone calls to make to Ruth and others and about 75 pages in printed out emails to read thru.

As always, I’ll still be looking forward to emails from your fans and your detractors. Until we meet again.

Love,
Gen

Crown Citee Blog Love

Crown Citee Blog

Jet Blue Hostage
Remember last week’s Jet Blue crisis? Flight #351 stranded for 11 hours at JFK? Well, Jet Blue apoligized, however some passengers where still very much pissed. A website has been dedicated to this ordeal, with an opening passage that reads as follows:

“Nothing says “I love you” like being held hostage on a frozen plane with the man you love, 99 strangers, 4 other people you happen to know, 4 screaming babies and 3 rambunctious kids running about, nothing but chips and soda for sustenance, faulty power, unreliable direct TV and overfilled sewage system for 11 hours.”
-JetBlueHostage.com

What could be worse for Jet Blue? Hmmmm, perhaps, a myspace page; myspace.com/jetbluehostage. Wow LOL

HAPPY BIRTHDAY JETBLUEHOSTAGE.COM

HAPPY BIRTHDAY TO YOU

It was a week ago at around 3pm that I started JetBlueHostage.Blogger.com. Out of curiosity, I did a domain search for JetBlueHostage.com. And what do you know? One of ‘em slipped thru the cracks didn't it, JetBlue? With the magic of URL forwarding, we were born.

It was a week ago that JetBlue admitted they made a mistake. The biggest "no-shit-sherlock" statement of 2007.
It was a week ago today that I received one of the thousand or so emails that started going out. "A roundtrip ticket equivalent to the amount you paid when booking this reservation" for all people held "hostage" for longer than three hours.

This is when some simple math is appropriate.
630 Boarding time
500 Shuttle Relief
10.5 Hours in the comfort of 32" in leg room

3 < 10.5

A 6.5 hour disparity sparked the birth of this blog.

Up to then, "The Valentine's Day Hostage Crisis" it was just another unwritten post in my oft neglected blog NotEverythingIsACrisis.com.

Instead of spending my Valentine's Day with my family, who had arranged to travel to LA from the Bay Area, my friends in LA and Charlie, I commiserated with the other passengers on JetBlue #351.

Setting out to find a way for the long-term "hostages" to be compensated accordingly was my search for India. Of course I stumbled onto you and you, me. And I have never been more grateful. Thank you.

Thanks to Jaunted.com. Yours was the first site to link to us. And honestly, this would be nothing NOTHING, if you didn’t give the very first track back to us.

Thanks to CNN and Abbie Tatton and the people at The Situation Room.

Thanks to Charlie and Ruth and David. Y’all are the information trifecta. Let’s fight the good fight.

Love,
Gen

JetBlueHostage.com on CNN...AGAIN!

On CNN's Situation Room.

I'll be changing this video to a better quality one in a bit.

JetBlueHostage.com on CNN...AGAIN!



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7 Day and 7 Bullets

Day 1 (Friday) - Start Blog. Register Domain. First Posts. A blog that aggregates related news stories and my personal stories.

Day 2 (Saturday) - Found a track back from Jaunted.com. Emails of personal stories start pouring in. My own personal story gets put on the back burner.

Day 3 (Sunday) - Email from CNN. My first of many correspondences with Ruth, AKA" The Answer," our de facto legal advisor (informally and not by some contractual obligation.)

Day 4 (Monday) - Interviewed with CNN. Story runs on CNN at 5:18 EST. If I was busy before, I didn't really know what I was getting myself into.

Day 5 (Tuesday) - Email from Neeleman's flacks.

Day 6 (Wednesday) - Meeting with Neeleman confirmed. Get my first email from who I thought was an aviation expert but turns out to be so much more.

Day 7 (Thursday) - Spoke to David (NOT NEELEMAN-David is the guy who I THOUGHT was an aviation expert) for two hours. Shook me to my core.

Today - Happy Birthday Little Baby Blog.

Rome wasn't build in a day.
And it took God 6 whole days to create the world.
So 7 days for a blog ain't to shabby.

VH-1 Best Week Ever Shout Out!

WOOT! For seriously awesome blossom.

VH-1 Best Week Ever

JET-BLEW INDEED: If you were stuck on a JetBlue airplane for 11 hours you get more than just a free round-trip ticket; you get something to blog about!
(JetBlue Hostage)

YouTube Members Personal Stories

DADLABS: 12 Hours at the Jet Blue Terminal during the Ice Storm


Ahesk: JetBlue DePlaning


Jsandifer73: Stuck In Denver


JetBlueCrisis




This is not during the debacle, but it was hilarious:
http://www.youtube.com/watch?v=kFp3zfhI-vk

TV Coverage of JetBlue

Conana O'Brien

I think this was the actual pilot on my flight.
Watching this I started getting a twitch and some crazy violent flashbacks.



CBS: NOTEBOOK

JetBlue tries to win back it's customers


O'Reilly Factor

Is it the end of the world when Bill O'Reilly are on the same side of an arguement?


FOX NEWS: Before the Bench


CBS News Online: MoneyWatch
Click to watch, no embedding allowed.

AUDIENCE WITH THE CEO OF JETBLUE

I don't know where to start or what to say. I'm seriously delirious. EVERYONE EMAIL ME ASAP. When CNN asked to talk to me, I was very forthcoming and said I don't know what "the right thing" is. I just know what WASN'T the right thing.

UPDATE: FEB 21 11pm: CHARLIE AND I ARE SCHEDULED TO SEE DAVID NEXT WEEK. I'LL CONTINUE TO POST RELEVANT BLOGS, NEWS AND STORIES. I'LL DO MY HOMEWORK AND RESEARCH THIS WEEKEND. I'D LIKE TO SET UP A AIM CHAT THIS WEEKEND TO HAVE AN OPEN DISCUSSION ABOUT IT. EMAIL ME IF YOU ARE INTERESTED IN PARTICIPATING. jetbluehostage@gmail.com

SO, As I'm getting ready to start taking your experiences and put them up on the blog, I got this email. I almost puked in my mouth. First of all because I'm easily intimidated by those in power,secondly because I don't know what to say.

I really need your help now.

Desperately yours,
Gen

Hi there Gen,

I’m ---------, a spokesman for JetBlue and I wanted to run an idea by you. I’m sure by now you’ve heard about our Customer Bill of Rights that we announced today, part of our plan for going forward includes involving customers in our decision-making and airline planning. Our CEO David Neeleman would like to talk with you, if you’re interested, about the terrible experiences you faced and how we can work to improve our airline for customers like you. I’m sure you’ve got a lot of good insights, not only from your travel woes, but also from hearing from so many others via your web site. What do you think?

Best,
JetBlue Airways
Corporate Communications
------ ------ Boulevard
Forest Hills, NY 11375

ON CNN Situation Room. MONDAY FEB 19 4-6pm

Check out Jetbluehostage.com on CNN's Situation Room show.

CNN
Situation Room
4-6pm
Monday, Feb 19th

JetBlueHostage.com on CNN



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